Privacy Policy

This privacy policy (“Privacy Policy”) describes how Marro, LLC (“Company”) collects, uses and shares personal information of users of the website at www.marroproducts.com (the “Site”). This Privacy Policy has been compiled to explain how information, including personal information, is collected or used on the Site.

All updates to this Privacy Policy are amended at the bottom of this page, with time-date reference for your convenience. The Company reserves the right in its sole discretion to amend this Privacy Policy at any time, and you should regularly check this Privacy Policy for any amendments. The terms “we”, “us” and “our” refer to the Company throughout this Privacy Policy. This Privacy Policy applies to any of our other websites that post this Privacy Policy. This Privacy Policy does not apply to websites that post different privacy policies or statements.

NOTICE CONCERNING CHILDREN

Our Site, services and products are not intended for children, and we do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Site user is under age 13, we will promptly delete any personal information in that user’s account.

What is personal information?

For the purposes of this Privacy Policy, personal information is any information about an identifiable individual, other than an individual’s business contact information when collected, used or disclosed for the purposes of enabling the individual to be contacted in relation to their business responsibilities.

What information do we collect from the people that visit our Site?

Information You Give Us.  When you contact us or opt-in by registering on the Site or making a purchase, we may collect your‎ name, age, location address, email address, phone number, as well as other information that you directly give us on our Site.  We collect your personal information for the purposes described in this Privacy Policy.

Information Automatically Collected. We may automatically log information about you and your computer. For example, when visiting our Site, we may log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed on the Site, how long you spent on a page on the Site, access times and information about your use of and actions on our Site. We collect such information for the purposes described in this Privacy Policy.

How do we use your information?

We may use the information we collect from you on the Site:

• To improve our Site, products, and services in order to better serve you;
• To process your payment and deliver our products and services to you;
• To better cater and market to our customers, as well as learn about purchasing habits;
• To respond to your customer service requests, comments and questions;
• To send periodic emails regarding our products and services;
• To follow up with you after correspondence (live chat, email or phone inquiries);
• To communicate about our partners’ products and services;
• To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and
• To link or combine user information with other personal information.

We may use your personal information:

• as permitted or required by applicable law or regulatory requirements;
• for the purposes described in this Privacy Policy; and
• for any additional purposes for which we have obtained your consent to the use or disclosure of your personal information.

Online Store

Our store is hosted third party service providers. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases and the general application. They store your data on a secure server behind a firewall. Our store is currently hosted on WordPress.

If you choose a direct payment gateway to complete your purchase, then the payment processor stores your credit card data, which is encrypted through the Payment Card Industry Data Security Standard (“PCI-DSS”). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After the transaction is complete and storage of the data is no longer necessary, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Our payment processor is currently Square.

Both the Company and our third party service providers have legal obligations to prevent credit card fraud, ensure secure transactions, and keep customer information private. These obligations mean the Company and/or such service providers may have to continually update customer information. The Company will only share information with law enforcement agencies in situations when we are compelled to, in cases where we suspect criminal activity such as credit card fraud, or as we are otherwise required to by law.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

For more details, you may also want to read WordPress Privacy Statement here, and the Square Terms of Service here or Privacy Statement here.

Do we use ‘cookies’?

Yes, we may use cookies from time to time. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future.

We may use cookies to:

• Understand and save users’ preferences for future visits; and
• Compile aggregate data about Site traffic and Site interactions in order to offer better Site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.  Because each browser is a little different, look at your browser’s “Help Menu” to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your Site experience more efficient may not function properly or otherwise be available to you.

Third-party disclosure

We may share your personal information as follows:

• We may share personal information if you opt-in to receiving your marketing materials. For example, you may let us share personal information with our partners and others for their own marketing uses. Those uses will be subject to their privacy policies.
• We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
• We may share personal information for legal, protection, and safety purposes.
• We may share information to comply with laws or as permitted by laws.
• We may share information to respond to lawful requests and legal processes.
• We may share information to protect the rights and property of the Company, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
• We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.

We may also share your personal information with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with managing our relationship with you, including third-parties that provide services, including services to process your payments, to us or on our behalf.

For example, we may share your personal information from time to time with our third party information technology, data processing and call center service providers so that we may operate our business.

Finally, we may also share aggregated and/or anonymized data with others for their own uses. We do not sell, trade, or otherwise transfer to outside parties your personal information outside of the situations detailed above, unless you consent otherwise.

Consent

By using our Site, we assume that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy.

You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer using the contact information set out below.  All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer. Please note that in some circumstances, withdrawing or changing your consent to certain uses of your personal information may affect: (i) our ability to provide you with the products or services you request; and (ii) your ability to access to this Site.

Kindly note that if you opt-out of receiving our marketing materials, we may still send you non-marketing emails (e.g. order confirmations).

Your Access to and Control Over Information

Subject to applicable laws, you can review, verify or correct your personal information.  Please contact our Privacy Officer for further details.  Please note that any such communication must be in writing.

In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

Security

We take the security of your personal information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse.  However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures.

Wherever we or a trusted third party service collects sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. When you make a purchase at our store with a credit card, our payment processor stores your credit card data, ensures that it is encrypted through PCI-DSS, then deletes the transaction information as soon as it is no longer necessary.

We are dedicated to protecting all information on the Site as is necessary. However, you are responsible for maintaining the confidentiality of your personal information by keeping your password confidential. You should change your password immediately if you believe someone has gained unauthorized access to it or your account. If you learn of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody, you should notify us immediately.

Contact Information

We have appointed a Privacy Officer to oversee compliance with this Privacy Policy.  If you have any questions about this Privacy Policy or concerns about how we manage your personal information, please contact our Privacy Officer as follows:

Marro, LLC
Privacy Compliance Officer
2029 Verdugo Blvd. #184
Montrose, CA 91020

Terms of Service

This Privacy Policy is subject to the Terms of Service, a copy of which is available here.  It is important that you read the Terms of Service, as where there is a conflict between this Privacy Policy and the Terms of Service, the Terms of Service shall prevail.